Privacy Policy

Danaeve operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (collectively, the “Services”).

Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Danaeve collects, uses, discloses, and otherwise processes your personal information when you visit or use the Services, make a purchase or other transaction, communicate with us, or otherwise interact with our store.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will govern.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies you, relates to you, describes you, or could reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with an identifiable individual.

Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include your:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products you view, add to your cart, purchase, return, exchange, or cancel
• Order history
• Shipping and delivery information
• Transaction dates and amounts
• Discounts or promotional codes used

Payment Information

Payment information may include your billing details, payment method, transaction information, payment authorization, and payment confirmation.

Payments are processed by Shopify, Shopify Payments, or other authorized payment processors. Full payment card information is generally processed directly by those providers and may not be accessible to Danaeve.

Account Information

When customer accounts are available, we may collect:

• Username or account identifier
• Password or authentication information
• Account preferences
• Saved addresses
• Account settings

Communications With Us

We collect the information you provide when you contact us, submit a contact form, request customer support, respond to a survey, or otherwise communicate with us.

Device and Technical Information

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Cookie identifiers
• Other unique online identifiers

Usage Information

We may collect information about how you interact with the Services, including:

• Pages and products viewed
• Links selected
• Time spent on the website
• Referring pages or websites
• Dates and times of access
• Shopping and browsing activity

How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

• Make a purchase
• Create or use an account
• Subscribe to marketing communications
• Contact us
• Submit a form
• Request customer service
• Otherwise provide information to us

Automatically Through the Services

We and our service providers may automatically collect information from your browser or device through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive information from companies that provide services on our behalf, such as Shopify, payment processors, delivery providers, analytics providers, marketing platforms, and customer-service providers.

From Business Partners and Other Third Parties

We may receive information from advertising, marketing, social-media, fraud-prevention, or technology partners, where permitted by applicable law.

How We Use Personal Information

We may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Manage returns, exchanges, refunds, and cancellations
• Create and manage customer accounts
• Remember your preferences
• Provide customer support
• Display relevant products or recommendations
• Maintain and improve the performance and functionality of the Services
• Personalize your shopping experience

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send marketing and promotional emails
• Inform you about products, collections, editorial content, events, or special releases
• Measure the effectiveness of advertising campaigns
• Display advertising that may be relevant to your interests
• Personalize marketing based on your interactions with our store

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use personal information to:

• Protect customer accounts
• Secure transactions
• Detect and prevent fraudulent, illegal, harmful, or malicious activity
• Investigate suspicious transactions
• Protect Danaeve, our customers, our service providers, and the public

You are responsible for keeping your account credentials confidential and should not share your password or access information with another person.

Communicating With You

We may use your personal information to:

• Respond to questions and requests
• Provide order and delivery updates
• Send account or transaction-related notices
• Handle customer-service matters
• Maintain our relationship with you

Legal and Regulatory Purposes

We may use personal information to:

• Comply with applicable laws and regulations
• Respond to valid legal requests, court orders, subpoenas, warrants, or government inquiries
• Enforce our terms and policies
• Investigate potential violations
• Establish, exercise, or defend legal claims
• Resolve disputes

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the Services, remember your preferences, understand how visitors use our website, improve performance, prevent fraud, and support analytics, marketing, and advertising.

Some cookies are necessary for the website and checkout to function. Other cookies may be used only with your consent where required by applicable law.

You may be able to manage your cookie preferences through the privacy or cookie settings displayed on our website. You may also configure your browser to block or remove cookies. Blocking certain cookies may affect the availability or functionality of some parts of the Services.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Shopify and Service Providers

We may disclose personal information to Shopify and to third parties that perform services on our behalf, including providers of:

• Website hosting and technology
• Payment processing
• Order fulfilment
• Shipping and delivery
• Cloud storage
• Data analytics
• Customer service
• Email communications
• Fraud prevention
• Marketing and advertising

These providers may process personal information only as necessary to perform services for us, subject to their contractual obligations and applicable law.

Business and Marketing Partners

We may disclose certain information to advertising, analytics, and marketing partners to help us promote our products, understand customer interactions, and measure the performance of our campaigns.

Depending on your location, you may have the right to opt out of certain uses or disclosures of personal information for targeted or personalized advertising.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request a service involving another party, or otherwise consent to the disclosure.

For example, information may be shared with a delivery provider to ship your order or with a third-party platform when you use a social-media feature or integration.

Corporate Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, insolvency, bankruptcy, or similar corporate transaction.

Legal and Protective Purposes

We may disclose personal information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful request
• Enforce our terms or policies
• Protect the Services
• Protect our rights, property, or safety
• Protect our customers, service providers, or other parties

Our Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to operate, secure, personalize, and improve its platform and related services.

Information submitted through our store may be transmitted to Shopify and to service providers located in countries other than your country of residence.

Certain Shopify features may use information from your interactions with Danaeve, Shopify, and other Shopify merchants to provide enhanced services, personalization, fraud prevention, analytics, or advertising features.

In some circumstances, Shopify may independently determine how and why it processes personal information. When Shopify acts in this capacity, it is responsible for responding to requests concerning that processing.

You can learn more about Shopify’s privacy practices and available privacy controls through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Services

The Services may contain links to websites, applications, or online platforms operated by third parties.

We do not control these third parties and are not responsible for their privacy, security, accuracy, availability, content, or practices.

Before providing personal information to a third-party website or service, you should review its privacy policy and terms.

Information you make available through public or semi-public areas, including social-media platforms, may be visible and used by other individuals or organizations.

The inclusion of a third-party link does not imply that Danaeve endorses or is affiliated with that third party unless expressly stated.

Children’s Personal Information

The Services are not directed to children, and we do not knowingly collect personal information from children who have not reached the age at which they may legally consent to the processing of their personal information in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that you may request its deletion.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under the age of 16.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no security system or method of transmission over the internet is completely secure. We therefore cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured channels.

Canadian privacy guidance requires safeguards to be appropriate to the sensitivity of the information being handled.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfil orders
• Maintain customer accounts
• Provide the Services
• Meet legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Enforce agreements and policies
• Prevent fraud and abuse

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

International Transfers

Danaeve, Shopify, and our service providers may transfer, store, or process personal information outside your province, territory, or country of residence, including in Canada, the United States, and other jurisdictions.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

Where required, we use recognized contractual or legal safeguards for international transfers.

Under Canadian privacy law, organizations remain accountable for personal information transferred to service providers for processing, even when the service provider operates in another jurisdiction.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

Right of Access

You may have the right to request access to personal information we hold about you and to obtain information about how it has been used or disclosed.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may have the right to request the deletion of certain personal information, subject to legal and operational exceptions.

Right to Data Portability

You may have the right to receive certain personal information in a structured and commonly used format or request that it be transferred to another organization, where applicable.

Right to Withdraw Consent

Where processing is based on your consent, you may have the right to withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent will not affect processing that occurred before the withdrawal.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even after unsubscribing, you may continue to receive non-promotional communications relating to your account, orders, transactions, or customer-service requests.

Targeted Advertising Choices

Depending on your location, you may have the right to opt out of certain disclosures or uses of personal information for targeted or personalized advertising.

You can manage certain choices through the privacy settings available on our website or through Shopify’s Privacy Portal.

Exercising Your Rights

You may exercise your rights by contacting us using the information provided below or by using any privacy-request tools made available through the Services.

We may need to verify your identity before completing a request. We will use information provided for verification only for that purpose.

Where permitted by law, you may designate an authorized representative to submit a request on your behalf. We may require evidence that the representative has authority to act for you and may ask you to verify your identity directly.

We will not discriminate against you for exercising a privacy right.

Canadian privacy law generally provides individuals with rights relating to access and correction, although exceptions and verification requirements may apply.

Complaints

If you have concerns about how we collect, use, disclose, or otherwise process your personal information, please contact us first so that we can review and address your concern.

Depending on your place of residence, you may also have the right to submit a complaint to the privacy or data-protection authority responsible for your jurisdiction.

In Canada, the Office of the Privacy Commissioner oversees compliance with federal private-sector privacy legislation, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices
• The Services
• Our technology or service providers
• Applicable legal or regulatory requirements
• Other operational reasons

When we update the Privacy Policy, we will publish the revised version on this website and update the “Last updated” date above.

Where required by law, we will provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, or to exercise an applicable privacy right, please contact us at:

Danaeve
Email: contact@danaeve.com