Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition in which you received it
• Be unused and undamaged
• Include all original tags, accessories, and components
• Be returned in its original packaging
• Be accompanied by a receipt or other proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return

Last updated: July 21, 2026

To request a return, contact us at contact@danaeve.com and include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs, if the item is damaged, defective, or incorrect

Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

Once your return request has been approved, we will provide instructions explaining how and where to send your package.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us immediately at contact@danaeve.com if your item is damaged or defective, or if you receive the wrong item. Please include your order number and clear photographs of the item and packaging so that we can evaluate the issue and make it right.

When an item is confirmed to be damaged, defective, or incorrect, Danaeve will cover the reasonable cost of return shipping or provide another appropriate resolution.

Non-Returnable Items

We do not accept returns for:

• Customized or personalized products
• Gift cards
• Final-sale items
• Items that have been used, damaged, altered, or returned without their original packaging
• Items purchased through an unauthorized third-party retailer

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Your statutory rights under applicable consumer-protection laws are not affected.

Sale Items

Regular sale items may be returned unless they are clearly marked Final Sale at the time of purchase.

Items marked Final Sale are not eligible for return, exchange, or refund, except where required by applicable law or where the item is defective, damaged, or incorrect.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive another item is to request a return for the original item and place a separate order once the return has been approved.

European Union Right of Withdrawal

When an order is delivered to a consumer in the European Union, the customer may have the legal right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, contact us at contact@danaeve.com before the 14-day period expires.

Returned items must be in substantially the same condition in which they were received and include their original packaging and proof of purchase, subject to applicable law.

Certain products may be excluded from the right of withdrawal under applicable legislation, including some personalized goods.

This section does not limit any additional rights available under applicable European Union or national consumer-protection laws. EU consumers generally have a 14-day withdrawal right for distance purchases, subject to exceptions.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return results from a defective, damaged, or incorrect item.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at contact@danaeve.com.

Refused or Unclaimed Deliveries

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete shipping address may be refunded after the order is returned to us.

Any original shipping charges, return shipping costs, duties, taxes, carrier fees, or related expenses may be deducted from the refund where permitted by law.

Contact

For questions about returns or refunds, contact:

Danaeve
contact@danaeve.com